Privacy Policy – Man And Van Haringey

This Privacy Policy explains how Man And Van Haringey collects, uses, stores, shares, and protects personal data when providing removals, transport, loading, unloading, packing, and related moving services. It applies to all Man And Van Haringey customers in the area, including individuals and businesses who enquire about, book, or receive our services.

We are committed to handling personal data in a lawful, fair, and transparent manner in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. Please read this policy carefully to understand how your information is processed and what rights you have.

1. Who We Are

Man And Van Haringey provides moving and transport services for customers in and around Haringey. In the context of data protection law, we act as the data controller for the personal data we collect and use for our own business purposes. This means we determine why and how your personal data is processed.

This policy applies when you:

request a quote or make an enquiry
book a service with us
communicate with our team
use our services as a customer or on behalf of a business
interact with us by phone, email, text, or other communication methods

2. Personal Data We Collect

We collect only the personal data that is necessary to provide and manage our services, operate our business, and meet legal obligations. The types of information we may collect include:

2.1 Information you provide directly

Identity details, such as your name
Contact details, such as telephone number, email address, and service address
Booking details, such as preferred dates, property access information, inventory details, and service requirements
Payment information, such as payment method, transaction reference, or billing details
Correspondence, including messages, complaints, feedback, or claims

2.2 Information collected during service delivery

details relating to items being moved
information about pick-up and delivery locations
service notes made by our staff to ensure smooth delivery
photographs or records taken for operational, damage, or proof-of-service purposes where appropriate

2.3 Information collected automatically

When you contact us electronically, we may collect limited technical information such as time, date, and communication method. We do not use unnecessary tracking. If any digital tools or analytics are used in future, they will be managed in line with applicable law and this policy.

3. How We Use Your Data

We use personal data only where we have a lawful basis to do so. The main purposes for processing are:

to provide quotes and respond to enquiries
to arrange and deliver removals and related services
to communicate about bookings, timings, access, and service updates
to process payments and issue invoices or receipts
to manage customer records and service history
to handle complaints, disputes, insurance matters, or claims
to improve service quality, training, and business operations
to comply with legal, tax, accounting, or regulatory requirements

We only process data that is relevant, adequate, and limited to what is necessary for each purpose. We do not sell personal data.

4. Lawful Basis for Processing

Under UK GDPR, we must identify a lawful basis before processing personal data. Depending on the activity, we rely on one or more of the following:

4.1 Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes preparing a quote, taking a booking, delivering services, and managing payment.

4.2 Legal obligation

We may process data to comply with legal requirements, such as tax law, accounting rules, record-keeping obligations, or requests from public authorities where legally valid.

4.3 Legitimate interests

We may process data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. Examples include managing customer relationships, preventing fraud, improving services, resolving disputes, and maintaining business records.

4.4 Consent

In limited situations, we may rely on your consent, for example if it is required for certain optional communications or specific uses not covered by another lawful basis. Where consent is used, you may withdraw it at any time.

5. Sharing and Processors

We may share personal data with trusted third parties who help us run our business. These parties act as processors when they process data on our behalf and under our instructions. We require them to protect personal data and to use it only for agreed purposes.

Examples of processors and service partners may include:

payment providers for handling card or electronic payments
accounting or bookkeeping services for invoicing and compliance
IT and storage providers for secure systems, data backup, or email services
customer communication tools used for booking or service updates
insurance providers or claims handlers where relevant to a service issue
professional advisers such as legal or financial advisers

We may also disclose data where required by law, such as to tax authorities, regulators, courts, or law enforcement bodies. If a business transfer occurs, such as a reorganisation or sale, personal data may be transferred as part of that transaction, subject to applicable legal safeguards.

6. International Transfers

Where any processor stores or accesses data outside the UK, we ensure appropriate safeguards are in place, such as adequacy regulations or standard contractual clauses, to protect your personal data in line with UK GDPR requirements.

7. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, insurance, and reporting requirements. Retention periods depend on the type of information and the reason for processing.

quotation and enquiry records may be kept for a reasonable business period
booking and invoice records may be retained for tax and accounting purposes
complaint, dispute, or claims-related records may be retained longer where needed
once data is no longer required, it is securely deleted or anonymised

We review retained data periodically to ensure it is not kept longer than necessary. Retention is always guided by necessity and legal obligations.

8. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and limited access to data on a need-to-know basis.

Although no system can be guaranteed completely secure, we take reasonable steps to reduce risk and maintain the integrity of information entrusted to us.

9. Your Rights

Under data protection law, you have several rights in relation to your personal data. These rights may be subject to legal limits and exceptions. They include:

Right of access – to request a copy of the personal data we hold about you
Right to rectification – to ask us to correct inaccurate or incomplete data
Right to erasure – to ask us to delete data in certain circumstances
Right to restriction – to ask us to limit processing in certain situations
Right to object – to object to processing based on legitimate interests or direct marketing
Right to data portability – to receive certain data in a structured, commonly used format
Right to withdraw consent – where processing is based on consent

If you wish to exercise any of these rights, we will respond within the timescales required by law. We may need to verify your identity before responding to your request.

10. Children’s Data

Our services are not directed at children, and we do not knowingly collect personal data from children unless it is necessary in the context of a customer booking or service arrangement and only where appropriate and lawful.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this policy periodically.

12. Complaints

If you have concerns about how your personal data is handled, you may raise them with us so we can address the issue. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.

In summary: Man And Van Haringey processes personal data only for legitimate business, contractual, and legal purposes; shares it carefully with trusted processors; retains it only as long as necessary; and respects your data protection rights.