Man And Van Haringey Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Haringey provides transport, collection, delivery and related removal services to customers in the UK. By making a booking, confirming an order, or allowing the service to begin, the customer agrees to these terms. They are designed to create a clear understanding of how a man and van service works, what is included, what is excluded, and how both parties should act before, during and after the job.

For the avoidance of doubt, these terms apply to domestic, commercial and single-item jobs, whether the work involves moving furniture, transporting possessions, delivering goods or carrying out light removal tasks. They also apply to quoted jobs, fixed-price work and time-based work. Any special agreement must be confirmed in writing and signed off before the service begins. If there is any inconsistency between a written quotation and these terms, the written quotation will take priority only to the extent of the inconsistency.

The customer is responsible for reading the terms carefully before booking. If the customer makes a booking on behalf of another person, or accepts the quotation for someone else, that person confirms they have authority to do so. These terms may be updated from time to time, and the version applicable will usually be the one in force on the date the booking is accepted.

1. Booking Process

A booking may be made by phone, email, online form or any other method offered by the business. A booking request does not become binding until it has been confirmed by the service provider. Confirmation may depend on availability, size of load, estimated time, access conditions, parking, staffing requirements and the customer’s acceptance of the quotation. The customer should provide accurate details, including the collection and delivery addresses, the type and quantity of items, any heavy or awkward objects, and any access restrictions such as stairs, no-lift access, limited parking or timed entry.

The customer must ensure that all information supplied at the booking stage is complete and truthful. If the job changes after booking, including additional items, changes to destination, delays, or increased labour requirements, the price may be adjusted accordingly. A man with a van service is usually based on the information provided in advance, so undisclosed items or unexpected conditions may affect the schedule or the final charge. The business may refuse to carry items that are unsafe, prohibited, unlawful, excessively heavy for the booked vehicle or otherwise unsuitable for transport.

2. Service Scope and Customer Responsibilities

The scope of the service will be defined by the quotation, the agreed booking notes and any written instructions provided before the job starts. Unless agreed otherwise, the service may include loading, transport and unloading, but it does not automatically include packing, dismantling, reassembly, specialist handling, or disposal. Where two-person or additional crew services are required, this must be arranged in advance. The customer must make reasonable preparations so the collection and delivery can take place efficiently and safely.

Customers are expected to secure small items, disconnect appliances correctly where required, and ensure that items are ready for collection at the agreed time. The customer must also ensure that any item handed over for transport is legally owned by them or that they have permission to move it. The business will not be responsible for delays caused by the customer’s failure to prepare the items, obtain building access, reserve parking where necessary, or provide correct instructions.

Where the service involves van removal services, the customer agrees that the load may be rearranged inside the vehicle for safety, stability and road compliance. The customer should not place fragile goods into the vehicle without advising the team, and any valuable, hazardous or delicate items should be declared clearly before loading begins. The service provider reserves the right to decline any item that is unsuitable for transport, presents a risk, or may breach any applicable law or regulation.

3. Pricing and Payments

Prices may be offered as an hourly rate, fixed quote, minimum charge, per-item charge, or a combination of these. Quotes are normally based on the information supplied by the customer and may assume normal access, standard loading conditions and no significant delays. Unless expressly stated otherwise, quotations are valid for a limited period and may be withdrawn or revised before acceptance. A booking is only secured once the customer has accepted the quote and, where required, paid any deposit or booking fee.

Payment terms will be confirmed at the time of booking. The business may require payment in advance, part payment before the service starts, or full payment on completion. Accepted methods may include bank transfer, debit card, credit card or cash, subject to the options offered at the time. Any bank charges, card processing fees or transfer costs are the customer’s responsibility unless otherwise agreed. The customer must make sure that funds are available and that payment can be completed without delay.

Where the job runs longer than estimated because of waiting time, extra items, incorrect information, parking restrictions, traffic delays, access problems or customer-requested changes, additional charges may apply. The customer agrees to pay all reasonable charges due for the work completed, including any pre-agreed waiting time, extra labour, tolls, parking costs, congestion-related charges where relevant, and any specialist equipment used at the customer’s request. If payment is overdue, the business may charge interest and reasonable recovery costs to the extent permitted by law.

4. Cancellations, Amendments and Delays

The customer may request to cancel or amend a booking, but notice should be given as early as possible. Cancellation terms may depend on the level of notice provided and whether the team, vehicle or subcontracted services have already been allocated. If the customer cancels shortly before the scheduled time, a cancellation fee may apply to cover lost time and incurred costs. Deposits may be non-refundable where stated at the time of booking.

If the customer is delayed, the business may wait for a reasonable period, but waiting time may be charged. If the customer cannot be reached, or if access is unavailable when the team arrives, the service may be treated as cancelled at the customer’s request or as a failed collection, and the relevant charges may still apply. The service provider may also need to reschedule if there is vehicle breakdown, severe weather, road closure, accident, staff illness, or another event outside its reasonable control. In such cases, the business will try to rearrange the booking at the earliest suitable time.

Any amendment requested by the customer should be confirmed before the service begins. Changes made on the day may affect the time needed, the vehicle size, the crew required and the final price. A man and van UK job is often time-sensitive, and the customer accepts that reasonable flexibility may be necessary to complete the service safely and lawfully.

5. Liability and Damage

The business will exercise reasonable skill and care in performing the service. However, liability is limited to the extent permitted by law. The business is not liable for loss or damage caused by faulty packing, pre-existing defects, insufficient access, customer instructions, inherent weakness of the items, or the customer’s failure to disclose important information. Fragile items, glass, antiques, electronics, artwork and high-value possessions are carried at the customer’s risk unless special arrangements have been made and accepted in writing.

Any claim for damage must be reported as soon as reasonably practicable and, where possible, before the team leaves the delivery location. The customer should inspect items upon delivery and note any visible issue immediately. The business may ask for photographs, proof of ownership, evidence of value and other information needed to assess the claim. The total liability for any claim arising from the service, whether in contract, tort or otherwise, will not exceed the amount paid or payable for the specific job, except where a different limit is required by law.

The business is not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or costs arising from alternative arrangements, unless such loss is caused by negligence that cannot lawfully be excluded. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law.

6. Waste Regulations and Disposal

Where the service includes waste removal, rubbish clearance or the transport of items intended for disposal, the customer must ensure that the materials are lawfully classed as waste and that they are not hazardous unless previously agreed. The business may require details of the waste type before accepting the job. It remains the customer’s responsibility to declare any items subject to special handling, including electrical equipment, appliances, paint, chemicals, batteries, gas cylinders, tyres, clinical waste or other regulated materials.

The customer agrees not to present waste that is illegal to transport, dump or dispose of. The business will comply with applicable waste carrier, transfer and disposal requirements, and may refuse any load that would create a legal or environmental breach. If the job includes removal of waste, the customer acknowledges that all reasonable efforts will be made to route the waste to lawful disposal or authorised facilities, but the service may be withdrawn if the customer misdescribes the materials or requests an unlawful act. Any costs caused by incorrect declaration, contamination, segregation or special disposal needs may be charged to the customer.

The customer must not ask the team to abandon, burn, fly-tip or otherwise dispose of waste unlawfully. If the customer is disposing of mixed loads, the business may separate or decline certain items in line with operational and legal requirements. The customer understands that compliance with waste rules is essential, and that a man with van Haringey provider, like any responsible UK operator, must avoid actions that could breach environmental or waste legislation.

7. Property Access, Parking and Safety

The customer must obtain and maintain any permissions needed for access, parking, loading bays, estate entry, reception approval or building access. Any parking fees, permits, congestion costs, fines caused by incorrect customer information, or charges arising from restricted access are the customer’s responsibility where they result from the booking circumstances or the customer’s instructions. The vehicle must be able to load and unload safely, and the team may refuse to work in any environment that is unsafe, illegal or impractical.

Health and safety considerations apply throughout the service. The customer must warn the team of hazards such as low ceilings, broken steps, slippery surfaces, pets, aggressive behaviour, unstable items, unsecured loads, or other risks. The business may suspend or stop work where there is a danger to staff, the customer, third parties or property. If the job is paused for safety reasons, additional charges may still apply if the delay is caused by the customer’s premises, conduct or omission.

The customer also agrees not to request lifting or carrying beyond reasonable manual handling limits. If special equipment, extra labour or a larger vehicle is needed for a safe move, the service provider may recommend an alternative arrangement. A reliable man and van service depends on cooperation, accurate details and safe working conditions.

8. Insurance and Claims

The business may maintain appropriate insurance cover for its operations, but insurance does not replace these terms or create wider liability than is stated here. The customer is encouraged to hold their own insurance for high-value goods, fragile items and goods in transit where appropriate. Coverage may be subject to exclusions, conditions and limits, and the existence of insurance does not mean every item is automatically covered.

Claims must be made promptly and supported by evidence. The business may inspect damaged items, request reasonable cooperation, and investigate the circumstances before making any payment or offer. No admission of liability is made simply because a claim is received. If a claim is accepted, any settlement will normally be limited to repair, replacement or compensation as the business reasonably determines in line with the law and the evidence provided.

The customer must take reasonable steps to reduce loss where possible. If an item is damaged, the customer should keep it available for inspection and not dispose of it without permission unless necessary for safety or legal reasons. Failure to preserve evidence may affect any claim.

9. Termination, Refusal of Service and General Provisions

The business may refuse, suspend or end the service where the customer provides false information, behaves abusively, requests unlawful activity, refuses to pay, or creates unsafe working conditions. The service provider may also terminate the booking if the customer materially breaches these terms. In such circumstances, the customer may remain liable for costs already incurred and any reasonable cancellation or abortive work charges.

If any provision of these terms is found unenforceable, the remaining provisions will continue in effect. Failure by the business to enforce a right immediately does not mean it waives that right. No third party has the right to enforce these terms unless such right is expressly provided by law. Any reference to writing includes email or other written confirmation, unless a more formal document is required.

These terms, together with the quotation and any written booking confirmation, form the entire agreement between the parties relating to the service. A UK man and van agreement should always be based on clarity, fairness and lawful conduct, and these terms are intended to reflect that standard.

10. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute or claim arising from them, or from the services supplied under them, will be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. If a customer is acting as a consumer, nothing in these terms affects mandatory rights under applicable UK consumer legislation.

By confirming a booking, the customer acknowledges that they have read, understood and accepted these terms. They also confirm that the information they have provided is accurate to the best of their knowledge and that they will cooperate reasonably to allow the service to be carried out safely, lawfully and efficiently. These terms are intended to support a professional man and van Haringey service while keeping the process transparent for customers across the UK.